1. Free plan
The free plan has no purchase price. You may stop using it or request account closure under the Privacy Policy.
2. Future prepaid plans and renewal
Unless checkout clearly states otherwise and you separately approve a recurring-payment mandate, monthly and yearly plans are one-time prepaid purchases. They do not automatically renew. Cancelling a prepaid plan stops future purchases but does not normally end access before the paid period expires.
3. Refunds we will provide
Subject to verification, we will provide an appropriate full or partial refund where:
- the same order was charged more than once;
- payment was captured but the purchased access was not provided and we cannot restore it within a reasonable time;
- our records mark a captured order as requiring reconciliation and the safe resolution is a refund;
- the payment was unauthorised and the claim is supported by the payment provider or applicable law;
- we cancel a paid service without providing substantially equivalent access for the remaining period; or
- applicable consumer law requires a refund or other remedy.
4. Change-of-mind requests
Digital access starts immediately after verified payment. A change-of-mind refund is not guaranteed once paid features have been materially used. If you bought the wrong plan or seat by mistake, contact us within 48 hours. We will review usage, elapsed time, payment costs and whether access can be reversed, and may offer a full refund, partial refund, plan correction or credit. This does not limit a non-excludable consumer right.
5. Extra child seats
Seat top-ups may be priced for the remaining part of a plan period. If a stale or conflicting seat payment is captured without changing access, it is placed in reconciliation for support review. We will either make an audited correction that does not reduce newer entitlements or issue the appropriate refund.
6. Requests that may be refused
Except where law requires otherwise, a refund may be refused for substantial use of the paid service, dissatisfaction with marks or school results, device or internet problems outside our control, failure to cancel an external payment mandate, breach or abuse of the service, or a request made after the relevant records can no longer reasonably be verified.
7. How to request a refund
Email notuitionin@gmail.com or use the in-app complaint form. Include the parent email, Razorpay payment or order identifier, amount, date, reason and any supporting screenshot. Never send complete card, bank, UPI PIN or password details.
8. Processing time and destination
We will acknowledge a consumer complaint within 48 hours where applicable and aim to decide it promptly. Approved refunds are initiated to the original payment source through Razorpay. Banks and payment networks control final credit time, which commonly takes about 5 to 10 working days after initiation. We will provide a refund reference when available.
9. Chargebacks and disputes
Please contact us first so we can investigate. Filing a chargeback does not remove the need to provide truthful information. We may suspend disputed paid access while the payment provider investigates, preserve consent and access records, and respond with evidence of payment and service delivery.
10. Contact
- Service
- NoTuition.in
- Customer support
- notuitionin@gmail.com
- Privacy requests
- notuitionin@gmail.com
- Grievance contact
- notuitionin@gmail.com